Most office settings are busy places. There are staff members rushing to meet deadlines, speak with clients, and finish a whole host of daily tasks. With so much going on, answering the phone each time it rings can be quite a challenge.
Instead of pushing your employees to split their focus or become distracted by the added noise, why not hire a phone answering service so you can focus on other job functions? A good answering service sets you up with a professional, highly trained team that is committed to providing your clients the best information and answers to their queries when they call into your company.
The great part about an answering service is that it can be used for nearly any type of business. So whether you work in a busy doctor’s office or sales department, there is a solution to meet your needs. The people you hire are able to make appointments, take messages, and even judge when a call needs to be escalated or redirected for immediate attention. The benefits are many and both you and your clients will love the improved customer service you are able to offer.
Greater Accessibility for Customers
Keeping traditional business hours means that some potential clients may not be able to call in and speak with you while you are open. A phone answering service offers 24/7 access that is much more convenient to a variety of schedules.
There is also the bonus of a shorter wait time for incoming calls. When you answer a high volume of calls each day while completing other job functions, there can be an extended wait time to be able to get through to a person. Redirect your calls to a service, so they are answered quickly and at any time of day.
Better Job Performance
The constant ringing of the phone can be a huge distraction to office workers. Then there is the split focus that comes from having your work interrupted so you can speak on the phone. The endless switching from one task to another can result in a lot of wasted time and even errors from being distracted.
If you opt for a phone service to answer your calls, you free up your employees to devote all of their time and attention to the work they are doing. They can concentrate and work uninterrupted so they can finish their train of thought and not be taken out of the zone. This will result in better output and performance for your company. When an employee’s attention isn’t divided, they can do better quality work and complete it more efficiently.
High Levels of Customer Service
A call service is great for your business because it allows your staff to focus solely on their jobs, but it also lets you provide superior service and attention to your clients.
When a client calls into a busy office, they may be put on hold for a long time, or even given a poor response due to the employee being stressed and overwhelmed. This can create a bad relationship with your clients and make them consider taking their business elsewhere.
Instead, hire a team of people whose only responsibility is to answer calls and provide excellent service. When they can pay full attention to the caller, the employee is better able to listen compassionately and remain pleasant and invested in the conversation. They can offer more meaningful solutions and give in-depth guidance for a superior customer service experience for your customers.
Guaranteed to Receive All Calls
Another benefit of a phone answering service is that you can be confident that all calls are received and answered. A chaotic work environment can result in staff prioritizing another task and missing a phone call. You never know if that call was important and the person on the other end needed immediate assistance.
A phone service is better equipped to handle the volume of calls your business gets so that each one is answered. There is no more extended wait that causing a client to hang up in exasperation or a dropped call from being on hold too long.
An answering service is a simple solution to a seemingly complex problem. By taking away the burden of covering phones and answering the same questions again and again, your in-office staff can focus on other tasks that will help your business to grow and thrive.
